Service Delivery Procedure and Characteristics 650-25-55-05

(Revised 7/1/19 ML #3552)

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Legal References:

1. North Dakota Century Code Chapter 50-06 (Department of Human Services)
2. Public Law 114-144, Older Americans Act (OAA) of 1965, as amended in 2016
3. 45 CFR part 1321, Grants for State and Community Programs
4. 2 CFR Part 200 Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards, as applicable
5. Older Americans Act Policies and Procedure Manual 650-25

 

Other References:

1. North Dakota Department of Human Services Contract
2. Legal Services Corporation

Legal assistance services must be provided by an attorney licensed to provide services in North Dakota or by a paralegal or law student under the direct supervision of an attorney licensed to provide services in North Dakota.

 

The contract entity must attempt to involve the private bar in legal assistance activities, including groups with the private bar providing services to older individuals on a pro bono and reduced fee basis.

 

The contract entity must coordinate services with Legal Services Corporation.

 

The contract entity must:

• Make available a toll-free telephone line that will be answered through live coverage, at a minimum during the hours of 9:00 am to 5:00 pm (CT) Monday through Thursday and 8:00 am to 2:00 pm (CT) Friday. with the exception of scheduled holidays and staff training days.
• Answer inquiries within one working day.
• Use an answering machine on the toll-free line from 2:00 pm to 5:00 pm (CT) on Fridays, scheduled holidays, and staff training days.

Each unit of legal casework is equivalent to 15 minutes.

 

Individual records must be:

• In its own individualized file.
• Secured in a locked file cabinet, locked area, or in
• A secure computer that requires an access code.